Please double-check your flight times before booking. We will require your return arrival date and time at your local airport.
Please have all details to hand, including address, post code, and phone numbers, including a mobile, for your return journey.
Please confirm the number of
will need collecting for European travel 3.5 hours before your take off time
and 4.5 hours for America and other long haul destinations
Please contact us by phone if you missed your flight at least two hours before your scheduled arrival time. If we have travelled to the airport, full fare will be charged.
We can not be held responsible for events beyond our control, which cause you to miss your flight. This incudes but is not limited to accidents, breakdowns or punctures, closed roads, or bad weather.
In the event you can not find us at the airport, please contact your driver. Check your phone messages for a contact number. Otherwise, contact the office. If you fail to contact us before making other travel arrangement’s no refunds will be given or money paid out for your other travel costs.
If you have excess luggage, including golf clubs, prams, etc, that do not fit in the car because you have not booked the correct size vehicle, we may not be able to take you. Full fare will be charged. It will not be our responsibility to arrange travel at short notice.
If your flight is an overnight one, please make sure you book your pick up on the landing date, not the date of departure. We can not always spot mistakes if the flight lands multiple times a week.
We will pay the first 30 minutes car parking only. If you are delayed in passport control or baggage etc you may be charged for excess parking.